Citizen Experience Design
GovX Incubation Lab - Digital Transformation Agency, Australian Government
Role
Research, Service Design, Graphic Design and Illustration
About
The purpose of this project was to understand common pain points from a range of key life event journeys, as well as identify opportunities to resolve them. This occurred over 14 weeks, conducting interviews across agencies, synthesising insights and communicating these findings and recommendations over a series of ecosystem maps and solution hypotheses.
Project Lifecycle
Review & Consolidate Existing Research
Cross-Agency Interviews
Ecosystem Mapping
Citizen Journey Mapping
Government Service Blueprints
Opportunity Ideation
Strategy and Mapping Delivery
