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Banking Mobile App Audit, Research and Strategy
Research, Product Design, Service Design Nicky Watson Research, Product Design, Service Design Nicky Watson

Banking Mobile App Audit, Research and Strategy

NDA Client / Deloitte Digital

The client engaged us to research and explore an alternative approach to their application's navigation to accommodate future expansions of their offerings in a more scalable framework. This work aligned closely with their goal of redefining their customer's experience across their channels.

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Citizen Experience Design
Service Design, Graphic Design, Illustration Nicky Watson Service Design, Graphic Design, Illustration Nicky Watson

Citizen Experience Design

Digital Transformation Agency, Australian Government / Deloitte Digital

The purpose of this project was to understand common pain points from a range of key life event journeys; as well as identify opportunities to resolve them. This occurred over 14 weeks, conducting a series of interviews across agencies, synthesising insights and communicating these findings and recommendations over a series of ecosystem maps and solution hypotheses.

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