Digital Services Transformation
This project was under NDA, and some details cannot be disclosed.
Role
Business Analyst, UX Designer and Product Delivery
About
QSuper’s Digital Services Transformation (DST) project was a blended Deloitte and QSuper high-performing agile team within QSuper, delivering four major features within their member’s online portal, these included:
Binding Death Beneficiary Nomination Renewals (with a single button click, a user could renew their existing nomination)
Withdrawing funds from an accumulation account (this included verifying the user’s ID through GreenID where possible) with straight-through processing (i.e. no human intervention required)
Withdrawing funds from an income account with straight-through processing (i.e. no human intervention required)
Open Income Account enhancements, including straight-through processing (a series of improvements to bring open income accounts up to par with the changes from withdrawal forms above and straight-through processing).
